Abstract :

What many people mean when they say "chatbot" is software that can use deep learning to have conversations with humans. Quickly reacting to consumers, enlightening them, assisting with product advocacy, and improving customer service are all things that these programmes are used to do. In this article, we will go over the fundamentals of artificial intelligence chatbots and how they work, as well as some of the associated topics. We will also cover some of the many industries that have adopted these chatbots, including e-commerce, banking, healthcare, and customer service. Not only that, but chatbots are useful in the donation and telecom industries as well.